Go To My Dashboard
Malware Support Menu

Malware Support

Removing Viruses in Scans

Once Scanguard detects a virus, it will be instantly moved to the quarantine folder. This will isolate the file where the virus is stored and it will not be able to spread or keep infecting your computer.

We do not recommend always deleting a file that has been detected as a virus. The file that has been detected may be an important personal file. Do not worry. If an infected file is within quarantine, it can cause no more damage to your PC.

How do I remove an infected file?

If you are 100% sure that the file that has been infected is not an important file for your PC or a personal file, you are able to delete the file.

To do so, follow these instructions:

  • Click the Scanguard logo
  • Click Quarantine
  • Select the file that you would like to delete
  • Click Delete Selected

    • You have now fully removed the file from your PC.

    This will permanently delete the file from your computer.

    How do I restore a file that is in quarantine?

    If you are sure that a file that is within the quarantine folder is safe and is virus-free, you do have the option to restore the file to its original location. This is what we call a false positive.

    To restore a file that is in quarantine, follow these instructions:

  • Click the Scanguard logo
  • Click Quarantine
  • Select the file that you wish to restore
  • Click Restore Selected
    • Only restore a quarantined file if you are 100% sure the file is not infected.

    How do I remove an infected file?

    If you are 100% sure that the file that has been infected is not an important file for your PC or a personal file, you are able to delete the file.

    To do so, follow these instructions:

  • Click Quarantine
  • Select the file that you would like to delete
  • Click Clean Selected

    • You have now fully removed the file from your Mac computer.

    This will permanently delete the file from your computer.

    How do I restore a file that is in quarantine?

    If you are sure that a file that is within the quarantine folder is safe and is virus-free, you do have the option to restore the file to its original location. This is what we call a false positive.

    If a file has been wrongfully detected as a virus, please send it to us. More info

    To restore a file that is in quarantine, follow these instructions:

  • Click Quarantine
  • Select the file that you would like to restore
  • Click Restore Selected
    • Only restore a quarantined file if you are 100% sure the file is not infected.

    Did this answer your question?

    YesNo

    Thanks for the feedback!